Welcome to the Return and Refund Policy for WBMmart.com. This policy outlines our guidelines and procedures for returns and refunds to ensure a fair and transparent shopping experience for our valued customers.
2. Eligibility for Returns
2.1. Product Condition: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
2.2. Time Frame: You may initiate a return within 30 days from the date of delivery. After this period, we may not accept returns.
3. Return Process
To initiate a return, please follow these steps:
3.1. Contact Customer Support: Reach out to our customer support team at 866-802-9366 to inform them of your intention to return the product. Please provide your order number and details of the item you wish to return.
3.2. Return Authorization: After contacting us, you will receive instructions and a return authorization number, if applicable. Please do not return items without this number, as it helps us process your return more efficiently.
3.3. Pack and Ship: Carefully pack the item(s) in their original packaging and include all accessories and documentation. Ensure that the return authorization number is visible on the package. You are responsible for the return shipping costs unless the return is due to our error.
4. Inspection and Processing
4.1. Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in section 2.
4.2. Refund or Exchange: If the item(s) pass inspection, we will process your refund to the original payment method used for the purchase. If you prefer an exchange or store credit, please specify this when initiating the return.
5. Refund Time Frame
The time it takes for your refund to be processed may vary depending on your payment method and financial institution. Please allow up to 3-5 business days for the refund to be reflected in your account.
6. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, and we may request photos or other evidence to facilitate the process.